PRIVACY POLICY
Last Updated: April 3, 2025
INTRODUCTION
LADU ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website, www.ladu.co (our "Website"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
INFORMATION WE COLLECT
We collect several types of information from and about users of our Website, including information:
Personal Information
- Name, email address, telephone number, and mailing address
- Property information, including address and property characteristics
- Financial information related to financing applications
- Information about your property needed for ADU design and permitting
Non-Personal Information
- Browser type and version
- Operating system
- IP address
- Pages visited on our Website
- Time and date of your visit
- Time spent on pages
- Referring website addresses
HOW WE COLLECT YOUR INFORMATION
Information You Provide to Us
- When completing forms on our Website
- When scheduling consultations or site visits
- When corresponding with us by phone, email, or otherwise
- When signing design and permitting agreements
- When applying for financing through our partners
Information Collected Automatically
We automatically collect certain information when you visit, use, or navigate our Website. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
Cookies and Similar Technologies
Our Website may use "cookies" and similar technologies to enhance user experience. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us:
- To present our Website and its contents to you
- To provide you with information about our services
- To fulfill any other purpose for which you provide it
- To process and complete transactions
- To provide customer support
- To send text messages in response to inquiries and for appointment notifications
- To communicate about promotions, upcoming events, and other news about services offered by us
- To improve our Website and services
- To personalize your Website experience
- To comply with legal obligations
DISCLOSURE OF YOUR INFORMATION
We may disclose personal information that we collect or you provide:
- To contractors, service providers, and other third parties we use to support our business, including our financing partners
- To fulfill the purpose for which you provide it
- For any other purpose disclosed by us when you provide the information
- With your consent
- To comply with any court order, law, or legal process
- To enforce our Terms of Service
- If we believe disclosure is necessary to protect the rights, property, or safety of LADU, our customers, or others
DATA SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.
THIRD-PARTY TOOLS AND SERVICES
Google Analytics
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/
Calendly
We use Calendly to manage appointment scheduling. Their privacy policy can be found at: https://calendly.com/privacy
Payment Processors
We use secure third-party payment processors for transactions. These processors collect, use, and process your information according to their privacy policies.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit CCPA Privacy Notice for California Residents. Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed personal information to any third parties for the third parties' direct marketing purposes. We do not sell, trade, or rent your personal information to others.
CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13.
CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated.
TEXT MESSAGE COMMUNICATIONS
If you provide your phone number to us, we may send you text messages:
- In response to your inquiries
- For appointment confirmations and reminders
- For project updates
- For service-related announcements
You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us or by contacting us. Message and data rates may apply to text messages.
YOUR CHOICES
Promotional Communications
You can opt out of receiving promotional email communications from us by clicking on the unsubscribe link provided in such communications.
Do Not Track Signals
We currently do not respond to "Do Not Track" signal browser settings.
Cookie Preferences
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
CONTACT INFORMATION
If you have any questions or comments about this Privacy Policy and our privacy practices, please contact us at:
LADU
127 Broadway Ste.201 Santa Monica, CA 90401
(213) 855-3334
(844) 639-5238
Email us
By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.